Connect your accounts
This is the only screen in the web app that is not for you. It is a tokenised page you send to one of your customers, so they can authorise their own accounts — a calendar, a CRM — and let your agent act on their behalf.
It exists because of the “Enable for customers” choice in AI Agent Studio → Integrations. Where Connect for the bot uses the business’s own account for everyone, Enable for customers requires each customer to connect their own — and this is how they do it.
What your customer sees
The page is deliberately minimal: no MessageBlue branding to explain, no account to create, no password. It opens straight into Connect your accounts, split into two lists:
Each entry is badged Connects via OAuth or Connects via API key so the customer knows whether they are about to be sent to a provider’s sign-in page or asked for a key.
Pressing Connect shows a brief “Redirecting you to sign in / authorize” screen and hands off to the provider. When they come back, /c/callback finalises it — “Finalizing your connection…” — and returns them to the list with the service now marked Connected.
Links expire
Tokens are single-purpose and time-limited. An expired one shows:
This link has expired — Ask for a new one to connect your accounts.
There is no self-service renewal; the customer has to ask you for a fresh link. Send these close to when you expect them to be used rather than well in advance.
Anyone holding the link can connect accounts in that customer’s name — the token is the credential. Send it directly to the person it belongs to, and treat a forwarded link as compromised: issue a new one rather than reusing it.
When it fails
If the customer cancels at the provider, or the provider returns an error, the callback shows “Something went wrong — We could not finish connecting your account.” with a Back to your connections link. Nothing is half-connected: they can simply try again.
Checking it worked
Connections your customers make appear back in AI Agent Studio → Integrations under the customer-enabled section, alongside the providers you have offered. That is where you confirm an authorisation landed, and where you can stop offering a provider entirely.